Retailing & Service Management

The Retailing & Service Management thematic group provides a platform for research and scholarly discussions within the continuously developing and merging fields of retailing and service management. The research areas in these sectors concentrate on managerial decisions, stakeholder relationship management, and buyer behaviour. To stimulate reflection on theoretical and managerial implications, contributions from both academics and practitioners are encouraged. Special attention is dedicated to aspects regarding the delivery and consumption of services, as well as the design and offering of services to individuals and firms.

TOPICS

• Distribution of goods for wholesale and retail purposes via physical or digital point-of-sale formats
• Consumer-oriented service providers in the catering, hospitality, tourism, leisure, culture, transportation, and financial sectors
• B2C professional service providers
• B2B professional service providers
• Vertical relationships within distribution channels
• Retailing and service mix strategies
• Evolution of consumer purchasing behavior and service consumption
• Impact of technological innovation on retailing and service management
• Internationalization of commercial and service enterprises
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• ACTIVITIES

The Retailing & Service Management thematic group regularly arranges both physical and virtual meetings to inform its members of new initiatives, obtain ideas for future projects or activities, and to share and discuss topics of common interest.

The primary activities include calls for papers in scientific journals and calls for chapters, as well as initiatives and forms of collaboration for participation in national and international conferences. 

To gather details on research activities and areas of interest to members of the group (beneficial for organizing calls for papers/chapters and other initiatives), online surveys are periodically conducted (typically on an annual basis). 

In terms of activities related to internationalization, the thematic group is collaborating on joint projects with the Marketing and Retailing SIG of BAM. 

Workshops-Conferences

• Convegno Sinergie-SIMA (Track Retailing & Service Management)

Call for Paper-Chapter

• Sinergie-SIMA Conference (Retailing & Service Management Track) Coniugare sostenibilità e trasformazione digitale nel commercio e nei canali distributivi.

Guest editors: Fabio Musso (Università degli Studi di Urbino), Monica Grosso (Emylon Business School - Francia), Cristina Zerbini (Università degli Studi di Parma).

Special Track

• Special Track (under definition) during the SIMA-Sinergie 2024 Conference organized with the Marketing and Retailing SIG of BAM, in collaboration with the Marketing thematic group of SIMA.